FAQs

Browsing and ordering on Healthcart is fast and easy. Simply browse our categories (vitamins, supplements, organic groceries, sports nutrition, personal care), select your desired products and quantities, and click 'Add to Cart'. When you are ready, proceed to Checkout, enter your delivery address and contact information, select your payment method (such as M-Pesa or Card), and confirm your order. You will receive an immediate confirmation with order tracking details.

We offer fast, reliable delivery across Kenya:

• Nairobi: Ksh 300 flat delivery fee.
• Countrywide (Major Towns outside Nairobi): Ksh 400 delivery fee.
• Delivery Timeline: Orders are typically processed and delivered within 24 to 48 hours (1 to 2 working days). Same-day delivery in Nairobi is available for early orders upon request.

We accept secure payments via M-Pesa (Till / Paybill / STK push) as well as major Credit and Debit Cards (Visa and Mastercard). All transactions are encrypted and processed through certified secure payment gateways.

Yes, absolutely. We source all our wellness supplements, health foods, and personal care products directly from certified global manufacturers and authorized Kenyan distributors. Every product meets strict regulatory standards and quality assurance guidelines.

You can visit any of our physical stores in Nairobi for in-person shopping or pickup:

• Lavington Branch: 101 Manyani East Road (Tel: 0725 155 929 / 0733 155 929 | Email: manyani@healthcart.co.ke)
• Nairobi CBD Branch: HH Towers, Ground Floor (Tel: +254 115 730 239 | Email: hhtowers@healthcart.co.ke)
• Westlands Branch: Mwanzi Market, Mwanzi Road (Tel: +254 796 898 198 | Email: mwanzi@healthcart.co.ke)
• South C Branch: Naivas South C, Muhoho Road (Tel: +254 181 793 362 | Email: southc@healthcart.co.ke)

We offer a 7-day return and exchange policy. To be eligible for a return or replacement, items must be unopened, sealed, unused, and in their original packaging. Defective, damaged, or expired items upon delivery will be exchanged promptly. Contact our team at hello@healthcart.co.ke or call (+254) 733 155 929 for returns assistance.

No, you are welcome to checkout as a guest. However, creating a free Healthcart account allows you to track orders in real time, view order history, save multiple delivery addresses, and reorder your favorite wellness supplements with a single click.